Shipping & Delivery Policy - Medical Heald Center

Effective Date: 30-11-2024

1. Introduction

At Medical Heald Center, we prioritize delivering high-quality medications safely and efficiently to our customers. This Shipping & Delivery Policy outlines the terms and conditions for processing, shipping, and delivering orders placed on our website (https://medicalhealdcenter.com).

2. Order Processing Time

All orders are processed within 24 to 48 hours of payment confirmation (excluding weekends and public holidays).
Orders placed after business hours or on weekends will be processed on the next business day.
In case of high demand or unforeseen circumstances, order processing may take slightly longer, and customers will be notified via email.

3. Shipping Methods & Delivery Timeframes

We offer multiple shipping options to cater to your needs. Delivery times vary based on the selected method and destination:

Standard Shipping: Estimated delivery within 5-7 business days
Express Shipping: Estimated delivery within 2-4 business days
Overnight Shipping: Available in select locations with 1-2 business day delivery

Delivery times may vary due to factors such as customs clearance, courier delays, and weather conditions.

4. Shipping Charges

Shipping costs are calculated at checkout based on the selected shipping method and delivery location.
Free shipping may be available on eligible orders over a certain amount. Details will be displayed on the website during checkout.
Any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
You can track your shipment using the link provided in the email or by logging into your Medical Heald Center account.
If you experience any issues with tracking, please contact our support team.

6. Shipping Restrictions

We do not ship to P.O. Boxes, APO, or FPO addresses.
Some medications may be restricted in certain countries or states due to legal regulations. Customers are responsible for ensuring compliance with local laws before placing an order.
In cases where an order cannot be fulfilled due to shipping restrictions, we will notify you and issue a full refund.

7. Lost, Stolen, or Damaged Packages

We take utmost care in packaging and shipping, but in rare cases, issues may arise:

Lost Packages: If your package is marked as delivered but not received, please contact us within 48 hours for assistance.
Stolen Packages: We are not liable for stolen packages. However, we will assist in filing a claim with the shipping carrier.
Damaged Packages: If your order arrives damaged, please take photos of the package and contact us within 48 hours for a replacement or refund.

8. International Shipping

We offer international shipping to select countries.
International orders may be subject to customs inspections, duties, and taxes, which are the customer’s responsibility.
Delays due to customs clearance are beyond our control.