Effective Date: 30-11-2024

1. Introduction

At Medical Heald Center, we are committed to providing high-quality pharmaceutical products and excellent customer service. This Return & Refund Policy outlines the conditions under which returns and refunds are processed for purchases made through https://medicalhealdcenter.com.

By placing an order with us, you agree to the terms outlined in this policy.

2. Eligibility for Returns & Refunds

Due to the nature of our products, we only accept returns and process refunds under the following conditions:

  • The item was received damaged or defective.
  • The wrong product was shipped to you.
  • The order was not delivered within the estimated delivery timeframe.

We do not accept returns for:

  • Opened or used medication.
  • Orders placed by mistake.
  • Change of mind after purchase.
  • Products that have been tampered with after delivery.

3. Return Process

If you meet the return eligibility criteria, follow these steps:

  1. Contact Us: Email us at drangelomartino@gmail.com within 7 days of receiving your order. Provide your order number, the reason for the return, and attach images if the item is damaged.
  2. Approval & Instructions: Once your request is reviewed, we will provide return instructions if applicable.
  3. Return Shipping: If a return is approved, you will be responsible for shipping the product back. Ensure the item is securely packed to avoid further damage.
  4. Inspection & Refund: After receiving the returned product, we will inspect it and notify you of the refund status.

4. Refund Process

If your refund is approved, it will be processed as follows:

  • Refunds are issued via the original payment method.
  • It may take 5-10 business days for the refunded amount to reflect in your account.
  • Shipping fees and handling charges are non-refundable unless the return is due to our error.

5. Order Cancellations

We allow cancellations only if the request is made within 12 hours of placing the order. Once processing begins, the order cannot be canceled.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or payment provider for processing delays.
  • Contact your credit card company, as it may take time before your refund is officially posted.
  • If you still do not receive the refund, email us at drangelomartino@gmail.com for further assistance.

7. Contact Information

For any questions regarding our Return & Refund Policy, contact us:

Thank you for choosing Medical Heald Center. We appreciate your trust and strive to provide the best service possible.